Apple faces class action suit


Frustration with Apple's MacBook keyboard has prompted a class-action lawsuit, after the Cupertino firm refused to acknowledge persistent problems with the "butterfly" keys.

If the keys break - which typically happens when dust or debris gets under the keyboard - you may have to wait a week for Apple to fix your laptop under its AppleCare program.

The class action is being spearheaded by the law firm Girard Gibbs which notes on its website that it's now investigating complaints that the keyboard on Apple's 2016 MacBook Pro design is defective.

The complaint also claims that Apple has been aware of the problem with its MacBook keyboards since shortly after the launch of the 2015 models but has failed to disclose the defect to customers.

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Apple has advertised its "butterfly" keyboard as being "refined for greater comfort and responsiveness" and "four times more stable" than its standard "scissor" design.

Even if the lawsuit ends up being successful, which is not guaranteed, it will probably be years before any users receive anything in a settlement.

The lawsuit alleges that Apple's own troubleshooting, which includes turning the laptop horizontal and blasting it with compressed air, is ineffective. Now in its second generation, the tech has not received a glowing reception after its mechanism was found to fail twice as fast as MacBooks with a more traditional keyboard. Specifically, they want Apple to "return to Plaintiffs and Class members all costs attributable to remedying or eplacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops". Back in 2016, the company filed a patent for a dust-resistant butterfly keyboard, which suggests Apple knew of the issues and was planning to come out with better keyboard. He took the laptop to the Genius Bar in April where he was told the keyboard could be fixed under the one year warranty. "Though it appears to function normally when new, the MacBook has a defective keyboard". Now it has led the company to a court. Since the keys in the Macbooks can not be repaired by just anyone, Apple MacBook users are more bothered by the price to get their MacBooks fixed, especially if the users are out of warranties. Whatever was tweaked by Apple did not seem to solve any of the issues as a petition calling for the recall of these defective Macbooks reached 17,000 signatures in just one week.