As per police, Amazon grew suspicious after the refund request started originating from the same location in Delhi's North West region.
It all began in March this year when Chopra, who has done a course in hotel management ended up without a job. He would then ask the delivery person to meet him at another place or a shop to receive his order, following which he would call Amazon India customer care to make his claims.
Shivam Chopra brought 166 cell phones online from Amazon at different places in Delhi and later the boy claimed that the box he received did not have the mobile phone instead the boxes were empty and by using this technique Shivam got refunds in lakhs.
Amazon's return policy didn't check the authenticity of the claim (which is a huge error), and used to simply refund the whole amount as a gift voucher to Shivam.
Allegedly, Shivam would use different customer accounts (reports suggest he used 48 different accounts) to place orders of expensive phones on Amazon and would provide the portal with a false address.
According to the report, neither the police nor Amazon elaborated on the process of verification of such refund demands.
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Now, he used to order another smartphone with the gift voucher, and sell off the handset received earlier to black markets such as Gaffar area in North-West Delhi, or at Olx/Quikr portals. Since the addresses were incorrect, the delivery men failed to locate the address on the package and would call the accused for directions. The police have arrested Shivam Chopra who had made almost Rs. 50 lakh between April and May this year before Amazon realized that they were being conned and complained to the police, According to NDTV.
Following the complaints, investigation was taken up and with the help of Amazon's delivery boys, accused Shivam Chopra was arrested from his house in Ganesh Pura's Tri Nagar on Talab Road.
The e-commerce company realised they were being cheated only after they found out that all the purchases were being made from one particular neighbourhood in Tri Nagar and subsequently approached Shalimar Bagh police station in north-west Delhi.
Shivam's partner in crime, Sachin Jain, a small telecom store owner near his house who had supplied more than a 141 pre-activated SIM cards to Shivam Chopra.
From each purchase, Chopra made a two-fold profit- once by receiving the refund and later by selling the phone without its box and documents.